Shipping & Returns
Shipping and Returns Policy
Shipping
At Botánica La Gitana Marlen, we are committed to offering fast and reliable shipping service for all of our customers in the United States.
- Order Processing: Orders are processed within 1-2 business days, excluding weekends and holidays.
- Shipping Methods: We offer several shipping options, including standard and express shipping, depending on your location. Shipping costs are calculated at checkout and are based on package weight and delivery address.
- Free Shipping: We offer free shipping on orders over [insert amount] within the continental United States.
- Delivery Times: Delivery times vary depending on the shipping method selected:
o Standard Shipping: [X] to [X] business days.
o Express Shipping: [X] to [X] business days. - Order Tracking: You will receive a tracking number once your order has shipped, so you can monitor its progress.
Returns
At Botánica La Gitana Marlen, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a return policy to give you peace of mind.
- Returns Period: We accept returns within 30 days of receiving your order.
- Return Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in saleable condition.
- Return Process:
- Contact our customer service team at [supports@botanicamarlen.com] to start the return process.
- Once approved, we will send you instructions for the return. The customer is responsible for the return shipping costs, unless the item is defective or there was an error on our part.
- Refunds: Once we receive the returned item, we will process the refund through the same payment method used for the purchase. The refund will be issued within [7] business days.
- Non-returnable items: Some items such as [specify products, if applicable, for example: opened, personalized, or sale items] are not eligible for return.
Exceptions and damaged products
- If you receive a damaged or defective item, please contact us within the first 7 days after receiving the order. We will offer you a solution, either a refund or a replacement at no additional cost.
- If you have any questions about your return or the status of your refund, please feel free to reach out to our customer service team.
Contact
For any questions regarding shipping and returns, you can contact us via:
- Email: [supports@botanicamarlen.com]
- Phone: [(864)236-1052]
